📍 Chicago, IL 🕐 Mon–Fri · 9–5 info@3nerds.net
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Empowering Businesses with Tailored IT Solutions

Local IT Solutions & Services.

Welcome to the 3nerds Technology Group Support Request page. If you’re a current client facing system downtime or a potential client in urgent need of IT support, we’re here to help! Submit your request below, and our expert team will respond promptly to get your systems back online.

Submit Support Request Call (331) 758-7140
Experiencing a complete office outage, server crash, or ransomware threat?
Don’t wait for form triage. Call our emergency response line for instant phone dispatch.
(331) 758-7140 (Chicago)
Ticket Triage & Dispatch

Submit Your Support Request

Provide the details of your technical issue below. Our team receives ticket alerts in real time and will reach out immediately in accordance with your specified priority level.

    Critical Priority Selected

    This ticket will trigger immediate alerts on all on-call technicians' devices. If your business is completely halted, we also strongly recommend calling our dispatch line directly at (331) 758-7140.

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    Encrypted 256-bit dispatch · Local certified team response

    Direct Helpdesk Dispatch

    • Chicago Operations (331) 758-7140
    • Direct Support Email info@3nerds.net
    • Standard Hours Mon–Fri · 9:00 AM – 5:00 PM 24/7/365 On-Call for Managed Clients

    Response Time Guarantees

    Critical Outage < 15 Minutes
    High Impact < 1 Hour
    Standard Issue < 4 Hours
    Routine Request Next Business Day

    Fast-Resolution Tips

    • Note exact error codes or warning banners shown.
    • Check whether other staff members are experiencing the same issue.
    • Take a screenshot using Windows Snipping Tool or Mac Screenshot.
    • Have your workstation asset tag or device name ready if known.

    Live Help & Remote Access

    Chat with a technician immediately for quick questions or initiate an encrypted remote session to resolve urgent issues.

    Start Live Session Now

    Service Promise

    99.9% Uptime Guarantee

    Enterprise Grade IT Support & SLA Compliance

    Enterprise IT Capabilities

    Why Businesses Rely On 3nerds

    We don’t believe in automated phone loops or impersonal outsourced ticket desks. You get direct access to senior engineers who know your systems.

    Local Engineers

    Based directly in Chicago . When hands-on hardware or on-site cabling is needed, we dispatch local technicians.

    Rapid SLA Triage

    Critical outages are routed within 15 minutes. We prioritize core business continuity and revenue-generating workstations first.

    Cybersecurity First

    Every ticket is screened against active phishing campaigns, ransomware indicators, and credential stuffing risks.

    Proactive Telemetry

    Under our managed packages, our Remote Monitoring & Management (RMM) agent catches system errors before you even notice them.

    Support FAQ

    Frequently Asked Questions

    Everything you need to know about our ticket triage, business response times, and emergency escalations.

    What happens immediately after I submit a support request?
    Your ticket is generated with a unique reference ID and dispatched to our central helpdesk monitoring console. An engineer acknowledges the request, reviews your notes and attachment, and either calls your phone or initiates a remote diagnostic session depending on priority.
    Can we request support if we are not currently on a monthly IT contract?
    Yes! We provide emergency break-fix support and project-based intervention for prospective clients experiencing urgent IT emergencies. After resolving the immediate issue, we can discuss ongoing K365 Managed IT packages to prevent recurring downtime.
    What qualifies as a "Critical Priority" request?
    Critical priority is designated for events that halt whole-company operations, such as entire office internet outages, core database or server crashes, active ransomware / security breaches, or total email delivery failures affecting all staff.
    How does remote screen support work?
    Our engineer provides a secure one-time session code or initiates connection through our pre-installed monitoring agent. The connection is encrypted end-to-end, and you can watch everything the technician does on your monitor in real time.