Transparent, fixed-fee IT support packages built on Kaseya 365, 24/7 Security Operations Center (SOC) threat hunting, and strategic vCIO leadership. No surprise hourly invoices. No nickel-and-diming.
Every package combines proactive remote monitoring, modern endpoint security, and friendly technical helpdesk engineers dedicated to keeping your staff productive and secure.
Essential IT services with remote support and security, perfect for businesses that need reliable protection without on-site assistance.
On-site support and enhanced cybersecurity complete a comprehensive package for businesses needing more hands-on assistance.
Premium IT services with 24/7 support, priority access, and full coverage, ideal for businesses that need top-tier protection and dedicated service.
Configure your team size, server infrastructure, and target tier to see an immediate, transparent monthly estimate. No phone call required to view pricing.
Review exact feature inclusions across helpdesk support, cybersecurity, cloud services, and additional IT services.
| Capabilities & Features |
K365-Core
|
K365-Complete ★
|
K365-Premium
|
|---|---|---|---|
| 1. Core IT Support | |||
| Remote Monitoring & Management (RMM) | |||
| Next Generation Antivirus | |||
| Endpoint Detection & Response (EDR) | |||
| Managed Security Operations Center (SOC) | |||
| 2. Remote & On-Site Support | |||
| Unlimited Remote Support Technical support during normal business hours | Business Hours | Business Hours | 24/7/365 |
| On-Site Support | Optional | ||
| Priority Support Queue | |||
| Dedicated / Premium Support | |||
| Employee Onboarding / Offboarding | |||
| 3. Cloud & Microsoft 365 | |||
| M365 / Google Workspace Management | Optional | ||
| 10% Discount on M365 Licensing | |||
| 4. Cybersecurity | |||
| Cyber Security Bundle Phishing & Spam Defense, Security Training, SaaS Protection & Dark Web Monitoring | Optional | ||
| 24/7/365 Unlimited Remote Support | Optional | Optional | |
| Penetration Testing | Optional | Optional | |
| 5. Break / Fix & Technical Services | |||
| Break / Fix - Desktop & Laptops | Optional | Optional | |
| Break / Fix - Servers | |||
| 6. Compliance & Governance | |||
| Compliance Management | Optional | Optional | Pending Scope Approval |
| Quarterly Business Reports | Virtual Meetings | In-Person Meetings | In-Person Meetings |
| No Onboarding Fee | 1 Year Commitment | 1 Year Commitment | 1 Year Commitment |
Before signing any contract, discover exactly where your network vulnerabilities, unpatched software, leaked employee credentials, and Microsoft 365 configuration gaps exist. Valued at $1,500, delivered at zero cost with zero pressure.
Tell us about your organization's infrastructure. A Senior Systems Engineer will review your requirements and deliver an itemized, transparent proposal within 2 business hours.
Our Senior Systems Engineer contacts you within 2 business hours to verify scope and understand your current IT bottlenecks.
We execute an unobtrusive security scan to pinpoint existing vulnerabilities, software licensing waste, and backup risks.
You receive an itemized, predictable monthly proposal with guaranteed SLAs and zero surprise setup charges.
"3nerds transitioned our 45-person accounting firm to their K365-Complete tier over a single weekend. We went from daily computer crashes to zero downtime, and our cyber insurance premium dropped by 28%."
Thank you, David. Your Managed IT scope has been securely received by our Senior Engineering triage desk.
Read what fellow business owners say about our predictable pricing, fast response times, and reliable IT.
"Before 3nerds, our previous IT company would take 24 to 48 hours just to reply to an email. With 3nerds, tickets are typically handled in under 12 minutes. The K365-Complete tier has paid for itself many times over."
"Being in medical healthcare, HIPAA compliance and automated encrypted backups were our top priorities. 3nerds gave us total compliance peace of mind and automated all our staff security training drills."
"We run a 24/7 manufacturing and distribution center. Having 3nerds' 24/7 SOC and emergency dispatch means our warehouse never grinds to a halt due to network switch or server failures."
Clear answers regarding contracts, onboarding, emergency SLAs, and co-managed IT.
Most traditional IT vendors profit when your systems break down because they bill you by the hour to fix problems. At 3nerds, we operate on a fixed-fee model. This means our financial incentive is 100% aligned with yours: we keep your network so secure, patched, and resilient that issues don't happen in the first place. You get predictable monthly billing with zero surprise invoices.
No hidden fees. With any 1-year annual agreement, we completely waive our standard onboarding and network standardization fee ($1,500 value). This includes auditing all active devices, documenting software licenses, configuring EDR security sensors, and verifying immutable backup streams.
Yes! We frequently partner with internal IT administrators through our Co-Managed IT model. We provide enterprise tooling (Kaseya 365, EDR, 24/7 SOC threat monitoring, and after-hours escalation coverage) so your internal IT person doesn't have to be on call 24/7 and can focus on high-value business projects.
For our K365-Premium and K365-Complete clients, critical Severity-1 tickets (such as a server outage or suspected security incident) receive a guaranteed engineer response in under 15 to 30 minutes. Across all routine support tickets, our average response time in 2026 is under 9 minutes.
Most ransomware attacks happen between Friday evening and Sunday night when offices are empty. Our certified 24/7 Security Operations Center (SOC) continuously monitors telemetry from every workstation and server. If abnormal behavior or unauthorized lateral movement is detected at 2:00 AM on a Sunday, the SOC immediately isolates the host and terminates the threat before your team arrives Monday.
Our packages scale elastically. When you hire new employees or offboard staff, your monthly invoice adjusts proportionally per active user. You never pay for inactive licenses or departed team members.